Terms and Conditions of Sale
ARTICLE 1 – GENERAL PROVISIONS
GBM Consulting is a limited liability company with a share capital of €1,000, trading as LE BON VOYAGE, with its registered office at 9 rue André Bellesort, 22300 Lannion, registered on 08/02/2018 with the Trade and Companies Register of the Commercial Court Registry of Saint-Brieuc under number 835 276 973.
GBM Consulting is represented by its President, Mr Maël BOUREL.
The Company’s contact details are as follows:
- Address: GBM Consulting, 9 rue André Bellesort, 22300 Lannion
- Email: support@lebonvoyage.co.uk
The Company publishes and operates the Site.
The Site is hosted by Rapidenet, 3 Rue Flaubert Suite 8 J5R 0E9 Candiac, Québec Site, support@rapidenet.ca, 1-866-570-2203.
These Terms and Conditions of Sale are intended to define the contractual relationship between the Company and the Buyer, as well as the conditions applicable to any purchase of Products made through the website.
These Terms constitute a legally binding agreement between the Buyer and the Company and govern access to the Site and use of it, including its subdomains and all other websites through which LE BON VOYAGE provides its Services.
In this respect, the Site may contain links to third-party websites or resources that may be subject to different Terms and Conditions of Sale and personal data protection practices.
The way in which LE BON VOYAGE collects and uses personal data in connection with access to the Site and the Customer’s use of the Site is described in these Terms and Conditions.
ARTICLE 2 – DEFINITIONS
In these Terms and Conditions of Sale, the words and expressions beginning with a capital letter shall have the following meanings:
“ CUSTOMERS ” : Refers to any business customer, private individual or consumer placing an order with LE BON VOYAGE.
“ PRODUCT CODE ” : Refers, in both the singular and the plural, to the EAN code (barcode) or equivalent used as a Product identifier.
“ TERMS AND CONDITIONS OF SALE ” : Refers to this document, including its appendices.
« CONTENT » : Means, without limitation, the structure, the architecture of the Services, editorial content, texts, sections, drawings, illustrations, photographs, images, sounds, videos, as well as any other content appearing in the Services and/or any other element making up the Services.
« AGREEMENT » : Means the agreement entered into between the Parties for the performance of the Agreement by the Company for the benefit of the Customer, following the Customer’s acceptance of these terms and payment for their order, under the conditions set out below.
« COMPANY » : Means GBM Consulting, represented by its President, Mr BOUREL, whose registered office is located at 9 rue André Bellesort, 22300 Lannion.
« PARTY / PARTIES » : Means individually the Company or a Customer, and collectively the Company and a Customer.
« PRICE » : Means the price offered by the Seller for its offer to sell a Product.
« TRANSACTION PRICE » : Means the total price of the Product payable by the Buyer, including, in addition to the Product sale price, the flat-rate delivery charges.
« SITE » : Means the website owned and published by Le Bon Voyage, available at the following URL: https://le-bon-voyage.com/.
« USER » : Means any person who uses the Site or any of the Services offered on the Site or by the Company.
ARTICLE 3 – PURPOSE
These General Terms and Conditions of Sale are intended in particular to define their scope and the conditions governing their acceptance.
They set out the products offered for sale, the conditions under which Customers place orders for those products, including payment and settlement terms as well as fulfilment arrangements, together with the respective rights and obligations of the Parties.
The purchase of a product through this website implies the buyer’s unconditional acceptance of these Terms and Conditions of Sale, which the buyer acknowledges having read before placing an order.
The Company reserves the right, at its sole discretion, to amend or replace all or part of these Terms and Conditions of Sale at any time, in order to comply with any new regulations or to improve the use of its website.
It is the User’s responsibility to check the Site regularly to see whether any changes have been made.
Accordingly, the applicable Terms and Conditions of Sale shall be those in force on the date the Buyer places the order.
ARTICLE 4 — PRODUCTS
The products offered are those displayed on the Le Bon Voyage website, subject to availability.
Each product is presented on the website with a description outlining its main technical characteristics (capacity, use, composition, etc.).
The Product description reflects its actual characteristics.
Le Bon Voyage shall state, at a minimum: the product name, the essential characteristics of the Product, its condition of use, the Transaction Price and, where applicable, the Product Code.
Photographs are as accurate as possible but are not binding on the Seller.
Le Bon Voyage undertakes to carry out all necessary approvals and checks, and to provide all necessary clarifications, so that the description and details of the offer are accurate and do not mislead the Buyer.
To ensure compliance with the above requirements, Le Bon Voyage reserves the right to change its product selection at any time.
The sale of the products presented on the Site is intended for all buyers residing in countries that fully permit these products to enter their territory.
ARTICLE 5 — PRICES
The products are supplied at the prices in force on the day the Customer places the order on the Site.
These prices are fixed and cannot be revised during their validity period, as indicated by the Seller.
The prices shown on the product pages of the online catalogue are in Pounds (£), inclusive of all taxes, and take into account the VAT applicable on the day the order is placed.
Any change in the VAT rate may be reflected in the price of the products.
The Company reserves the right to amend its prices at any time, it being understood, however, that the price shown in the catalogue on the day the order is placed will be the only price applicable to the buyer.
The prices shown do not include delivery charges (unless stated otherwise), which are charged in addition to the price of the products purchased according to the total order value and the agreed geographical area. The prices shown also do not include any customs duties or insurance costs, which remain payable by the Buyer.
ARTICLE 6 – ORDERS AND PAYMENT TERMS
Any order for Products offered on the Site implies the Buyer's prior express and unconditional acceptance of these Terms and Conditions of Sale at the time the order is confirmed, under the conditions and in accordance with the procedures set out in this Article.
By accepting these Terms and Conditions of Sale, the Buyer:
- Declares that they have read all of the provisions;
- Acknowledges that they have received the advice and information necessary to ensure that the Products offered by the Seller are suitable for their needs;
- Declares that they are legally able to enter into a contract under French law, or validly represent the natural person on whose behalf they are acting.
Before placing any order, the Buyer must create an account on the Site.
The account creation section is accessible directly from the side menu bar.
On each visit, if the Buyer wishes to place an order or view their account (order status, profile, etc.), they must log in using this information.
Payments can only be made using the payment method indicated on the Site.
The Company offers the Buyer the option to order and pay for products in several steps, with a choice of payment method: secure payment by PAYPAL or secure payment by STRIPE.
The Buyer selects the products they wish to order in the “basket”, amends it if needed (quantities, references, etc.), and checks the delivery address or enters a new one.
Shipping costs are then calculated and presented to the Buyer, together with the name of the carrier.
The Buyer then chooses their preferred payment method: “Payment by PAYPAL” or “Payment by STRIPE”.
The next step asks them to check all the information, read and accept these Terms and Conditions of Sale by ticking the relevant box, and then confirm the order by clicking the “Confirm my order” button.
The Buyer can review the details of their order, check the total price and correct any errors before confirming acceptance.
Finally, the Buyer is redirected to the secure PAYPAL or STRIPE interface to enter their PAYPAL or STRIPE account details safely.
Payment made via a PAYPAL account or STRIPE account is irrevocable.
In the event of fraudulent use of their bank card, the Buyer may require cancellation of the card payment, in which case the amounts paid shall be re-credited or refunded.
To obtain reimbursement of the fraudulent debit and any bank charges incurred as a result of the transaction, the cardholder must dispute the debit in writing with their bank, in accordance with legal requirements, within 70 days of the transaction, or up to 120 days if the contract with the bank so provides.
The amounts debited shall be refunded by the bank within a maximum of one month after receipt of the written dispute submitted by the cardholder. No refund fee may be charged to the account holder.
If, for any reason whatsoever (objection, refusal or otherwise), the transfer of the funds owed by the Buyer proves impossible, the order shall be cancelled and the sale shall not be completed.
The Buyer acknowledges that acceptance of the offer is made in consideration of the description of the Product subject to the sale and constitutes a firm commitment to contract with the Seller under the terms of the offer.
However, the sales contract is concluded subject to the condition subsequent that the ordered Product is available. Confirmation by the Seller that the Product is available shall result in the lifting of that condition subsequent.
If the availability of the Product is not confirmed, the sales contract concluded between the Buyer and the Seller shall be automatically and immediately terminated, and the obligations of each party shall be revoked by operation of law.
It is specified that, in the event of a sales contract covering several Products, only the sales contract relating to the unavailable Product shall be terminated.
Confirmation of an order implies acceptance of these General Terms and Conditions of Sale, acknowledgement of full knowledge of them, and waiver of the right to rely on the Buyer's own purchasing conditions.
All data provided and the recorded confirmation shall constitute proof of the transaction.
Upon receipt of a booking confirmation from the Company, a legally binding agreement is formed with the Buyer.
An invoice is issued by the Seller and provided to the Buyer with each order.
The invoice states the names of the parties, together with their address and billing address if different, the date of the sale or service, the quantity, the exact description, and the unit price excluding VAT of the products sold and services provided, together with any price reduction granted on the date of the sale or service and directly linked to that sale or service transaction, excluding discounts not stated on the invoice.
The Site is protected by an SSL encryption security system designed to safeguard all sensitive payment data as effectively as possible.
The credit card details provided are encrypted using the SSL security protocol and stored with AES-256 encryption.
The Site complies with PCI-DSS requirements and implements additional standards generally recognised across the industry.
The payment providers PAYPAL and STRIPES used by Le Bon Voyage likewise apply stringent encryption processes to ensure a reliable security protocol. These processes are governed by the providers' own Terms and Conditions.
ARTICLE 7 – DISCOUNTS AND REBATES
The prices offered to the Buyer include any discounts and rebates that the Seller may grant based on the quantity ordered at one time or the regularity of orders placed.
ARTICLE 8 – RETENTION OF TITLE
The Company retains full ownership of the products sold until payment has been received in full, including the principal amount, fees and taxes.
Notwithstanding the previous paragraph, the risk of loss of or damage to the ordered products passes to the Buyer (or to a third party designated by the Buyer) when they take physical possession of the products.
ARTICLE 9 – DELIVERY
Products are delivered to the delivery address provided by the Buyer during the order process, subject to any delivery restrictions shown on the order confirmation page.
Orders are handled by a range of carriers: ASM, Bpost, Chronopost; Colis Privé, DPD Belgique, FedEx, France Express (Geodis), i-Parcel, La Poste Colissimo, Mondial Relay, P&T Luxembourg, Paack, Pilot, Relais Colis, SDA, Swedish Post, Swiss Post, TNT France, TNT Italie, UPS, VIR.
Delivery times vary depending on the carrier and the Products ordered.
- Some Products are eligible for express delivery. Where applicable, Le Bon Voyage undertakes to deliver to the Customer within 1 to 4 days.
- Where no alternative delivery timeframe is available or offered to the Customer, Le Bon Voyage will deliver the ordered Products within 8 to 20 days for the United States, the United Kingdom, France, Belgium and Luxembourg, or within 10 to 20 days for Canada and Switzerland.
These Terms and Conditions refer to Article L.221-15 of the French Consumer Code, under which the seller is automatically responsible for the proper performance of the entire contract, including delivery, whether the obligations are carried out by the seller directly or by other service providers.
The provisions of Articles L.216-1 and L.216-2 of the French Consumer Code also apply.
Accordingly, if delivery times exceed thirty days from the date of the order, the Buyer may terminate the contract under the terms and conditions set out in Articles L.216-1 and L.216-2 of the French Consumer Code.
More specifically, these articles provide respectively that:
"The trader delivers the goods or provides the service on the date or within the period indicated to the consumer, in accordance with paragraph 3 of Article L. 111-1, unless the parties agree otherwise.
For the purposes of this title, delivery of goods means the transfer to the consumer of physical possession or control of the goods. In the case of goods containing digital elements, delivery also includes the supply of those elements within the meaning of Article L. 224-25-4.
If no date for delivery or supply has been stated or agreed, the trader shall deliver the goods or provide the service without undue delay and no later than thirty days after the contract is concluded.
This chapter also applies to the supply of digital content on a tangible medium used exclusively to carry it."
"The risk of loss of or damage to the goods passes to the consumer when the consumer, or a third party designated by them, takes physical possession of those goods."
If the Buyer has already received the Product, Le Bon Voyage will refund the product and the outbound shipping costs in accordance with Article L.216-3 of the French Consumer Code.
Any delay in issuing a refund following a failure to deliver will result in a surcharge payable by the Seller of 10% for a delay of up to 30 days, 20% for a delay of 30 to 60 days, and 50% for a delay of more than 60 days.
The Company may send the buyer the parcel tracking number by email via the Site.
The product is delivered to the buyer’s home address or to a collection point, depending on the option selected when confirming the order.
If the buyer is unavailable, they will receive a calling card from the postman, allowing them to collect the ordered products from the nearest Post Office or a collection point within the timeframe specified by the postal service.
In all cases, the consumer may also report the matter to the carrier: Article L.133-3 of the French Commercial Code provides a period of three days for submitting reservations to the carrier in the event of damage or partial loss during the transport of the goods. In addition, Article L. 224-65 of the French Consumer Code provides that where the carrier cannot prove that the consumer was given a genuine opportunity to verify the good condition of the delivered goods, this period is extended to ten days.
Article 10 – TRANSFER OF OWNERSHIP AND TRANSFER OF RISK
10.1 – Transfer of ownership
Ownership of the Products shall pass to the Buyer only once the Seller has received full payment of the price, regardless of the delivery date of those Products.
10.2 – Transfer of risk
The transfer of risk is independent of the transfer of ownership, regardless of the date of the order or the delivery of the products.
The risk of loss or damage to the products shall pass to the Buyer only after delivery of the Product, once the Product has been received by the Customer.
ARTICLE 11 – FORCE MAJEURE
Neither Party shall be held liable if the non-performance or delay in the performance of any of their obligations under these Terms and Conditions results from an event of force majeure, as defined by Article 1218 of the French Civil Code.
ARTICLE 12 – RIGHT OF WITHDRAWAL
12.1 – Statutory withdrawal period
In accordance with the applicable legal provisions, the Buyer has 14 days from receipt of the Products to exercise their right of withdrawal without having to give any reason or pay any penalty.
Once the Buyer has notified their decision to exercise their right of withdrawal within this 14-day period, they then have a further 14 days to return the product or products concerned.
12.2 Conditions for exercising the right of withdrawal
If the right of withdrawal is exercised within the period referred to in 12.1, only the price of the product or products purchased and the delivery costs will be refunded; return costs remain the responsibility of the Buyer.
Returns must be sent back in their original condition and complete with all packaging, accessories and instructions, so they can be resold as new, and where possible should be accompanied by a copy of the purchase invoice to help us process them efficiently.
If the product has been diminished in value as a result of handling beyond what is necessary to establish its nature, characteristics and proper functioning, the Buyer may be held liable.
To exercise the right of withdrawal, in accordance with the legal provisions, the Buyer will find attached at the bottom of this page, in Annex 2 of these Terms and Conditions of Sale, a standard withdrawal form to be sent to the following email address: support@lebonvoyage.co.uk
The Buyer must clearly state their decision to withdraw without ambiguity and specify the order concerned by this withdrawal.
Once the withdrawal form or statement has been sent no later than 14 days after receiving the order, the Buyer must return the relevant product(s) within a reasonable period and, at the latest, within 14 days from sending the form or statement of withdrawal.
To obtain an estimate of the return costs payable by the Buyer, the Buyer may visit the supplier’s website, as indicated in the order confirmation email.
This estimate of return costs is not binding on the Company. The price payable for returning the product may vary depending on the carrier chosen by the Buyer to return the product(s).
12.3 - Products excluded from the right of withdrawal
In accordance with the regulations in force, the right of withdrawal cannot be exercised for audio or video recordings or computer software unsealed by the customer, goods made to the customer’s specifications or personalised items, and goods unsealed by the customer that cannot be returned for hygiene or health protection reasons. Likewise, the right of withdrawal cannot be exercised for gift boxes.
12.4 - Return address
GBM Consulting (Self Stock)
6 rue Jean Jacques Audubon
22300 Lannion
FRANCE
12.5 - Refund
If the right of withdrawal is exercised, the Company will refund the sums paid no later than 14 days from the date on which the Company is informed of the Buyer’s decision to withdraw, using the same payment method as the one used for the order (unless the Buyer expressly agrees to a refund by another payment method).
This refund date may be deferred until the product has been recovered or until the Buyer has provided proof that the product has been sent back, whichever comes first.
If the refund is not made within 14 days from the date on which the Company is informed of the Buyer’s decision to withdraw, Le Bon Voyage may be required to repay the sums due plus statutory interest if the refund delay is less than 11 days, 5% if the delay is between 10 and 20 days, 10% if the delay is between 20 and 30 days, 20% if the delay is between 30 and 60 days, and 50% if the delay is between 60 and 90 days.
The Company is not required to reimburse the Buyer for any additional costs if the Buyer expressly chose a delivery method that is more expensive than the standard delivery method offered on the Site.
Refunds for purchases made using gift vouchers will be issued exclusively in the form of gift vouchers for the same amount as that paid using that method.
Any benefits obtained when purchasing a Product, in particular through a loyalty card, will be cancelled if the Product is returned and refunded.
ARTICLE 13 – STATUTORY WARRANTIES
13.1 – Statutory warranty of conformity
In accordance with the legal provisions (Annex 1), the seller is liable for any lack of conformity appearing in its products within two (2) years from delivery of the item. The seller is also liable for any lack of conformity resulting from packaging, assembly instructions or installation where this was the seller's responsibility under the contract or was carried out under the seller's responsibility.
This warranty applies by law in accordance with the provisions of the Annex to Article D. 211-2 of the Consumer Code.
A.—Box to be inserted into the general terms and conditions of sale of goods (excluding domestic animals)
The consumer has a period of two years from delivery of the goods to invoke the legal guarantee of conformity if a lack of conformity appears. During that period, the consumer is only required to establish the existence of the lack of conformity, not the date on which it appeared.
Where the contract for the sale of goods provides for the continuous supply of digital content or a digital service for a period of more than two years, the legal guarantee applies to that digital content or digital service throughout the planned supply period. During that period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service, not the date on which it appeared.
Where applicable, the legal guarantee of conformity requires the trader to provide all updates necessary to maintain the conformity of the goods.
Under the legal guarantee of conformity, the consumer is entitled to have the goods repaired or replaced within thirty days of their request, free of charge and without major inconvenience.
If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the original guarantee.
If the consumer requests repair of the goods, but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date the goods are replaced.
The consumer may obtain a reduction in the purchase price by keeping the goods, or terminate the contract and receive a full refund upon returning the goods, if:
1° The trader refuses to repair or replace the goods;
2° The repair or replacement of the goods takes place after a period of thirty days;
3° The repair or replacement of the goods causes major inconvenience to the consumer, particularly where the consumer definitively bears the cost of taking back or removing the non-conforming goods, or bears the installation costs of the repaired or replacement goods;
4° The lack of conformity persists despite the seller’s unsuccessful attempt to bring the goods into conformity.
The consumer is also entitled to a reduction in the price of the goods or to terminate the contract where the lack of conformity is so serious that it justifies an immediate price reduction or immediate termination of the contract. In that case, the consumer is not required to request repair or replacement of the goods beforehand.
The consumer is not entitled to cancel the sale if the lack of conformity is minor.
Any period during which the goods are out of use for repair or replacement suspends the remaining guarantee period until the repaired goods are returned.
The rights mentioned above arise from the application of Articles L. 217-1 to L. 217-32 of the Consumer Code.
A seller who, in bad faith, obstructs the implementation of the legal guarantee of conformity is liable to a civil fine of up to €300,000, which may be increased to as much as 10% of the average annual turnover (Article L. 241-5 of the Consumer Code).
The consumer also benefits from the legal guarantee against hidden defects under Articles 1641 to 1649 of the Civil Codefor a period of two years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept, or to a full refund upon return of the goods.
The statutory warranty of conformity applies independently of any commercial warranty that may also cover the Buyer's item.
13.2 – Warranty against hidden defects in the item sold
Please note that the consumer may choose to invoke the warranty against hidden defects in the item sold, within the meaning of Article 1641 of the Civil Code, within two years from discovery of the defect.
It is for the Buyer to prove, in particular, that the defect existed at the time of purchase, that it was hidden, and that it makes the Product unusable.
The Buyer may choose either cancellation of the sale or a reduction in the sale price in accordance with Article 1644 of the Civil Code.
This warranty entitles the Buyer to have the Product repaired or replaced free of charge, subject to the cost conditions provided for by law.
Failing that, if repair or replacement is impossible or has not been carried out within one month of the Product being taken in hand, the Company will refund the Buyer the price of the Product.
To make a claim under this warranty, the Products must be returned in the condition in which the Buyer received them, together with all components (accessories, instructions, etc.) and a copy of the purchase invoice.
Products returned by post must be sent in packaging suitable for safe transport. In this case, the cost of returning the Product will be reimbursed to the Buyer based on the amount charged, on presentation of supporting documents.
13.3 – Exclusion of statutory warranties
All warranties are excluded in the event of misuse, negligence or lack of maintenance by the Buyer, as well as in the event of normal wear and tear of the Product or force majeure.
ARTICLE 14 – INTELLECTUAL PROPERTY
The content of the Le Bon Voyage website, its name, trademark, logo and products are protected by French and international intellectual property laws.
Any full or partial reproduction of this content, as well as any adaptation, modification or distribution, is strictly prohibited and may constitute an act of infringement.
It is prohibited to use, adapt, modify, create derivative works from, distribute, license, sell, transfer, publicly display, transmit, broadcast or otherwise exploit the Site.
In addition, the Company retains ownership of all intellectual property rights relating to the photographs, presentations, studies, drawings, designs, prototypes, etc. created for the provision of the Services to buyers.
Users of the Le Bon Voyage website are therefore prohibited from reproducing or exploiting said studies, drawings, designs and prototypes, etc., without the Company’s express prior written consent, which may be subject to a financial consideration.
ARTICLE 15 - PERSONAL DATA
Under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and Law No. 78-17 of 6 January 1978 as amended by Law No. 2018-493 of 20 June 2018, please note that personal data, defined as any information relating or capable of relating in any way to an identified or identifiable living person, whether provided by the Customer or collected from their browsing activity via tracking technologies implemented by the site publisher (“cookies”), is collected for specific, explicit and legitimate purposes, and is subject to the User’s clear and affirmative consent.
Collecting the User’s personal data allows us, among other things, to process their order and issue invoices.
Where telephone data is collected, the consumer is expressly informed that they may register free of charge on the BLOCTEL telephone marketing opt-out list (www.bloctel.gouv.fr) to stop receiving telephone marketing calls, in accordance with Law No. 2014-344 of 17 March 2014 on consumer rights. Consumers can register on this list free of charge on the website https://conso.bloctel.fr/index.php/inscription.php
In this regard, Le Bon Voyage informs the User about the use of cookies, their duration, their purpose and their provider.
The Site gives the User granular consent options through a tool that allows the customer to freely choose whether or not to be tracked and to activate certain cookies rather than others on the website, via a hyperlink available at all times, such as “Learn more” or “Cookie settings”.
Here is a list of the cookies used by Le Bon Voyage:
_session_id, unique session identifier, allows Shopify to store information relating to your session (referrer, landing page, etc.).
_shopify_visit, no data held, persists for 30 minutes from the last visit. Used by the internal statistics tracking system of our website provider to record the number of visits.
_shopify_uniq, no data held, expires at midnight (depending on the visitor’s location) the following day. Calculates the number of visits to a shop per unique customer.
cart, unique identifier, persists for 2 weeks, stores information relating to your shopping basket.
_secure_session_id, unique session identifier
storefront_digest, unique identifier, undefined if the shop has a password, used to determine whether the current visitor has access.
Our partner companies are not permitted to collect, process or use personal data from our website through cookies. However, we would like to inform you of the following partner companies that use cookies on our website and/or collect usage data.
Google Analytics
We use Google Analytics, a web analytics service provided by Google Inc. (“Google”), 1600 Amphiteatre Parkway, Mountain View, CA 94043, USA. Google Analytics also uses cookies (see above). The information collected by these cookies about your use of the site, including your IP address, is transmitted to a Google server in the United States and stored there. Google uses this information to evaluate your use of the website, compile reports for the site provider on website activity, and provide other services related to website and internet use. Google may also disclose this information to third parties where required by law, or where such third parties process the data on Google’s behalf. Under no circumstances will Google associate your IP address with any other data held by Google.
Facebook Plugins
Our website uses plug-ins from the social network Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). These plug-ins are identified by the Facebook logo or the wording “Facebook Social Plugin” or “Facebook Social Plug-in”. You can find an overview of Facebook plug-ins and how they appear here. When you visit a page on our website that contains such a plug-in, your browser establishes a direct connection to Facebook’s servers. The content of the plug-in is transmitted directly to your browser by Facebook and embedded into the page. Through this transmission, Facebook receives the information that your browser has accessed the relevant page of our website, even if you do not have a Facebook profile or are not logged in to Facebook. This information (including your IP address) is transmitted directly to a Facebook server in the USA, where it is stored. If you are logged in to Facebook, Facebook can immediately link your visit to our website to your Facebook profile. When you interact with the plug-ins, for example by clicking the Facebook “Like” button or leaving a comment, this information is also transmitted directly to a Facebook server and stored there. In addition, this information may be published on your Facebook profile and shown to your Facebook friends, depending on your Facebook privacy settings. The purpose and scope of the data collection, as well as the further processing and use of the data by Facebook, together with your rights and the settings options available to protect your privacy, can be found in the Facebook privacy policy. If you do not want the data collected on our website to be transmitted directly to Facebook, you must log out of Facebook before visiting our website. You can also prevent Facebook plug-ins from loading completely by using add-ons for your browser.
Instagram features are integrated into our online shop. These features are provided by Instagram Inc. (“Instagram”), 1601 Willow Road, Menlo Park, CA 94025, USA.
If you are logged into your Instagram account, you can link the content of our pages to your Instagram profile by clicking the Instagram button. This allows Instagram to associate your visit to our pages with your account. We would like to point out that, as the provider of this website, we have no knowledge of the content of the data transmitted, nor of how Instagram uses it.
For more information, please see Instagram’s Privacy Policy.
Use of Google Adwords Conversion Tracking
We use the Google Adwords online advertising programme as well as Google Adwords Conversion Tracking. This conversion tracking is a service provided by Google Inc. (“Google”), 1600 Amphiteatre Parkway Mountain View, CA 94043, USA. When you click on an advert served by Google, a cookie is placed on your computer for conversion tracking. These cookies expire after 30 days and do not contain personal data, so they cannot be used to identify you personally.
If you visit certain pages on our website and the cookies have not yet expired, we and Google can recognise that you clicked on the advert and were redirected to that page. Each Google Adwords customer receives different cookies. This makes it impossible to track cookies across advertisers’ websites.
The information collected using conversion cookies is used to generate conversion statistics for Google Adwords advertisers who have chosen conversion tracking. It tells advertisers the total number of users who clicked on their ads and were redirected to pages tagged for conversion tracking. However, advertisers do not receive any information that could personally identify users.
If you do not wish to take part in this tracking, you can opt out by preventing cookies from being installed through your web browser settings (disable option). You will not be included in the conversion tracking statistics.
For more information about Google’s Privacy Policy, please visit the following pages:
Privacy Policy and Terms of Use for Google
Facebook Pixels
This site uses Facebook Inc.'s “Custom Audiences” remarketing feature (“Facebook”). This allows us to show visitors to our site targeted advertising on the Facebook social network based on their interests (“Facebook Ads”). To do this, a retargeting tag is implemented on our website. Through this tag, a direct connection is established with Facebook's servers when you visit the site. The information viewed on the site is transmitted to Facebook's servers, and Facebook then links this information to your personal account. For more information on how Facebook collects and uses data, as well as users' rights in this respect and the protection of personal data, please see Facebook's privacy policy. You can also disable the “Custom Audiences” feature at this address. To do so, you must be logged in to Facebook.
As part of our retargeting banners and advertising campaigns, we use third-party services that place cookies on our site. The list is set out below:
- Doubleclick by Google, Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
- Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA
- Criteo CIL, 32 Rue Blanche, 75009 Paris, France
Depending on the choices made when creating or viewing their account, the User may receive offers from the Company as well as from partner companies and brands.
The choice to accept or refuse these tools applies to all tracking technologies implemented by the site publisher.
Opening the “Learn more” section cannot, under any circumstances, be regarded as the user's consent.
Where applicable, the Customer may withdraw their consent just as easily as they previously gave it.
All customer consents are securely archived in encrypted form.
Personal data may be shared with the Company's partners responsible for fulfilling, processing, managing and taking payment for orders.
As a general rule, third-party providers will only collect, use and disclose user information where strictly necessary to deliver the services they provide to Le Bon Voyage.
Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information provided to them to process purchase transactions.
Le Bon Voyage may also pass this information on to administrative and judicial authorities in order to comply with its legal and regulatory obligations.
The processing of information submitted through the Le Bon Voyage website complies with the legal requirements for the protection of personal data, with the information system used ensuring optimal protection of such data and lawful, fair and transparent processing with regard to the data subject.
In accordance with current national and European regulations, the User has a permanent right of access, modification, rectification, objection, portability and restriction of processing in relation to information concerning them.
The data subject also has the right to obtain from the controller, without undue delay, the erasure of personal data concerning them, and the controller is obliged to erase such personal data without undue delay, under the conditions set out in Article 17 (“right to be forgotten”) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
Simply send a request to the online Customer Service team at support@lebonvoyage.co.uk, stating your surname, first name, email address and, if possible, your customer reference.
In accordance with the regulations in force, the request must be signed and accompanied by a photocopy of an identity document bearing the requester’s signature, and must specify the address to which the response should be sent. A reply will then be sent within 2 months of receipt of the request.
Personal data is not kept for longer than is strictly necessary to provide these Services and to carry out any prospecting activities. The data will be deleted no later than three (3) years after the User’s last contact with Le Bon Voyage, except for data required to establish proof of a right or contract, which may legally be archived for five (5) years.
ARTICLE 16 — PROHIBITED USES
In addition to the prohibitions set out in these Terms and Conditions of Sale, the User must not use the site or its content:
(a) for any unlawful purpose;
(b) to encourage third parties to commit unlawful acts or take part in them;
(c) to breach any regional ordinance or any international, federal, provincial, state or local law, rule or regulation;
(d) to infringe or violate the intellectual property rights of Le Bon Voyage or those of any third party;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate against anyone on the basis of sex, sexual orientation, religion, ethnic origin, race, age, nationality or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in a way that compromises the functionality or operation of the Service, any associated or independent website, or the Internet;
(h) to collect or track the personal information of others;
(i) to spam, phish, hijack a domain, extort information, crawl, scrape or scan the web (or any other resource);
(j) for obscene or immoral purposes
(k) to breach or circumvent the security measures of our Service, any other website or the Internet. Le Bon Voyage reserves the right to prevent a User from accessing the Service or any related website where it is established that they have breached these Terms and Conditions.
ARTICLE 17 – HYPERLINKS
Hyperlinks may appear on the Site.
Users are informed that by clicking on these links, they will leave the Site.
Le Bon Voyage accepts no responsibility for the content, advertising, products and/or services available on such third-party websites and mobile applications, which remain governed by their own terms of use.
Le Bon Voyage is also not responsible for any transactions entered into between a User and any advertiser, professional or trader to whom the User may be directed through the Site, and shall under no circumstances be a party to any dispute whatsoever with such third parties, including in relation to the delivery of products and/or services, warranties, representations and any other obligations for which they may be liable.
Users are required to read third-party policies and practices carefully and make sure they understand them fully before entering into any transaction.
Any complaints, claims and/or questions relating to products sold by these third parties must be addressed directly to them.
ARTICLE 18 – LIABILITY
Le Bon Voyage is committed to delivering its Services with due care and in line with industry best practice.
Le Bon Voyage also undertakes to carry out regular checks to ensure the Site remains fully operational and accessible.
In this respect, Le Bon Voyage reserves the right to temporarily suspend access to the Site for maintenance reasons.
Likewise, Le Bon Voyage shall not be held liable for any temporary difficulties or inability to access the Site arising from circumstances beyond its control, force majeure, or disruptions to telecommunications networks, Users being aware of the complexity of global networks and the high volume of traffic they may experience at certain times.
The products offered comply with current French legislation. Le Bon Voyage shall not be held liable in the event of non-compliance with the laws of the country where the product is delivered.
It is the Customer’s responsibility to check with the local authorities whether the products or services you intend to order may be imported or used.
The Services are provided by Le Bon Voyage on an “as is” basis and without warranty of any kind, whether express or implied.
Le Bon Voyage does not guarantee, in particular, to Users that (i) the services, which are subject to ongoing development to improve usability and performance, will be entirely free from errors, faults or defects, or (ii) that the Services, which are standardised by nature, will meet the User’s specific needs and expectations.
To the fullest extent permitted by applicable law, the Customer releases Le Bon Voyage from any liability in respect of any claim, liability, damage or loss arising out of or connected in any way with (1) the Customer’s failure to comply with these Conditions, or (2) the Customer’s breach of any law, regulation or third-party right.
In such cases, Le Bon Voyage, its directors, officers, employees, affiliated companies, agents, contractors, interns, suppliers, service providers and licensors shall not, under any circumstances, be held liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind whatsoever, including, without limitation, loss of profits, revenue, savings or data, replacement costs, or any similar damages, whether in contract, tort, strict liability or otherwise, arising from the use of the Service or any product(s) obtained through the Service, or for any other claim related in any way to the use of the Service or any product, including, without limitation, any errors or omissions in any content, or any loss or damage arising from the use of the Service or any content (or product) posted, transmitted, or otherwise made available through the Service, even if the User has been advised of the possibility of such damages.
ARTICLE 19 - APPLICABLE LAW – DISPUTES – COMPLAINT HANDLING - MEDIATION
This contract is governed by French law. The language of this contract is French.
Any disputes arising from the purchase and sale transactions concluded under these General Terms and Conditions of Sale, whether relating to their validity, interpretation, performance, termination, consequences or aftermath, and which could not be resolved between the Seller and the Buyer, shall fall under the exclusive jurisdiction of the French courts.
Customer complaints must be submitted to the Company's customer service team.
Customer service can be reached:
By post: GBM Consulting, 9 rue André Bellesort, 22300 Lannion
By email: support@lebonvoyage.co.uk
After submitting a complaint to the Company's Customer Service team, and if an amicable agreement cannot be reached, the consumer Client is duly informed that they are entitled to use mediation in accordance with the provisions of Article L.612-1 of the French Consumer Code.
The Buyer may use the mediation service for consumer disputes relating to an order placed through the Site.
Whichever Party wishes to use mediation, they must first inform the other Party by registered letter with acknowledgement of receipt, setting out the reasons for the dispute.
Once consumers have first contacted Le Bon Voyage in writing, the Mediator Service Consumer Mediation Centre for Justice Conciliators (CM2C) may be contacted for any consumer dispute that remains unresolved.
Mediator website: https://www.cm2c.net/
Mediator contact email: cm2c@cm2c.net
Mediator contact number: 01 89 47 00 14
In accordance with Article 14 of Regulation (EU) No 524/2013, the European Commission has set up an Online Dispute Resolution platform to facilitate the independent out-of-court settlement of online disputes between consumers and traders within the European Union. This platform is available at the following link: https://webgate.ec.europa.eu/odr/.
ARTICLE 20 — FEEDBACK
Users are invited and encouraged to share their feedback, comments and suggestions to help improve the Site and its overall user experience, by email, via the “Contact” section, or through any other means of communication.
If, at the request of Le Bon Voyage, the User submits specific content (for example, to take part in competitions), or if, without any request from the Site, the User sends creative ideas, suggestions, proposals, plans or other materials, whether online, by email, by post or by any other means, the User grants Le Bon Voyage the unrestricted right at any time to edit, copy, publish, distribute, translate and otherwise use such creative ideas, suggestions and proposals in any media.
In particular, Le Bon Voyage is under no obligation to pay compensation to anyone for such creative ideas, suggestions or proposals, nor to respond to them.
Le Bon Voyage reserves the discretionary right to monitor, edit or remove any content deemed unlawful, offensive, threatening, abusive, defamatory, pornographic, obscene or otherwise objectionable, or that infringes any intellectual property rights or these General Terms and Conditions of Sale.
Users agree to post comments that do not infringe the rights of third parties, including copyright, trade marks, privacy, personality rights, or any other personal or proprietary rights.
They also agree that their comments will not contain any unlawful, defamatory, abusive or obscene content, nor any computer virus or other malicious software that could in any way affect the operation of the Service or any related website.
Users are solely responsible for the comments they post and for their accuracy. Le Bon Voyage accepts no liability and disclaims any responsibility for comments posted by Users or any third party.
ARTICLE 21 — GENERAL PROVISIONS
These General Terms and Conditions of Sale, together with any additional terms or rules that supplement them, form the entire Agreement between Le Bon Voyage and the User and replace all previous agreements relating to access to and use of the Platform.
These Terms do not and are not intended to give any rights or remedies to anyone other than the parties involved.
If any clause of these Conditions is declared invalid, void or unenforceable, that clause shall be cancelled without affecting the validity and enforceability of the remaining clauses, which shall be regarded as severable.
If the Company does not require compliance with any right granted under these Conditions or with any clause of these Conditions, this shall not constitute a waiver of that right or clause unless it expressly acknowledges and accepts this in writing.
The exercise by either party of any remedy available to it under these Conditions shall be without prejudice to any other remedies available to it under these Conditions or by law.
ARTICLE 22 — AFFILIATION
This website confirms that it participates in the Amazon EU Associates Programme, a programme designed to enable websites to earn remuneration by creating links to Amazon.fr. As an Amazon Associate, this website earns from qualifying purchases.
At any time, the visitor remains entirely free to search for Amazon.fr products independently if they prefer not to use the site’s links.
APPENDIX
Appendix 1
Legal guarantee of conformity — Appendix to Article D. 211-2 of the Consumer Code
A.—Box to be inserted into the general terms and conditions of sale of goods (excluding domestic animals)
The consumer has a period of two years from delivery of the goods to invoke the legal guarantee of conformity if a lack of conformity appears. During that period, the consumer is only required to establish the existence of the lack of conformity, not the date on which it appeared.
Where the contract for the sale of goods provides for the continuous supply of digital content or a digital service for a period of more than two years, the legal guarantee applies to that digital content or digital service throughout the planned supply period. During that period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service, not the date on which it appeared.
Where applicable, the legal guarantee of conformity requires the trader to provide all updates necessary to maintain the conformity of the goods.
Under the legal guarantee of conformity, the consumer is entitled to have the goods repaired or replaced within thirty days of their request, free of charge and without major inconvenience.
If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the original guarantee.
If the consumer requests repair of the goods, but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date the goods are replaced.
The consumer may obtain a reduction in the purchase price by keeping the goods, or terminate the contract and receive a full refund upon returning the goods, if:
1° The trader refuses to repair or replace the goods;
2° The repair or replacement of the goods takes place after a period of thirty days;
3° The repair or replacement of the goods causes major inconvenience to the consumer, particularly where the consumer definitively bears the cost of taking back or removing the non-conforming goods, or bears the installation costs of the repaired or replacement goods;
4° The lack of conformity persists despite the seller’s unsuccessful attempt to bring the goods into conformity.
The consumer is also entitled to a reduction in the price of the goods or to terminate the contract where the lack of conformity is so serious that it justifies an immediate price reduction or immediate termination of the contract. In that case, the consumer is not required to request repair or replacement of the goods beforehand.
The consumer is not entitled to cancel the sale if the lack of conformity is minor.
Any period during which the goods are out of use for repair or replacement suspends the remaining guarantee period until the repaired goods are returned.
The rights mentioned above arise from the application of Articles L. 217-1 to L. 217-32 of the Consumer Code.
A seller who, in bad faith, obstructs the implementation of the legal guarantee of conformity is liable to a civil fine of up to €300,000, which may be increased to as much as 10% of the average annual turnover (Article L. 241-5 of the Consumer Code).
The consumer also benefits from the legal guarantee against hidden defects under Articles 1641 to 1649 of the Civil Codefor a period of two years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept, or to a full refund upon return of the goods.
Article L. 217-4 of the Consumer Code
“The seller is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery.
The seller is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation where this was their responsibility under the contract or was carried out under their responsibility.”
Article L. 217-5 of the Consumer Code
“The goods conform to the contract:
If it is suitable for the use ordinarily expected of similar goods and, where applicable:
- if it matches the description given by the seller and has the qualities that the seller presented to the buyer in the form of a sample or model;
- if it has the qualities that a buyer may legitimately expect in view of the public statements made by the seller, the producer or their representative, particularly in advertising or labelling;
Or if it has the characteristics defined by mutual agreement between the parties, or is suitable for any specific use sought by the buyer, made known to the seller and accepted by the seller.”
Article L217-12 of the Consumer Code
“Any action arising from a lack of conformity shall be time-barred two years after delivery of the goods.”
Article L. 217-16 of the Consumer Code
“Where, during the period of the commercial guarantee granted to the buyer when a movable item was purchased or repaired, the buyer asks the seller for a repair covered by the guarantee, any period during which the item is out of use for at least seven days shall be added to the remaining term of the guarantee. This period runs from the date of the buyer’s request for intervention or from the date the item in question is made available for repair, if this occurs after the request for intervention.”
Article 1641 of the Civil Code
“The seller is bound by the warranty in respect of hidden defects in the item sold which render it unfit for its intended use, or which impair that use to such an extent that the buyer would not have purchased it, or would have paid a lower price for it, had they been aware of them.”
Article 1648, first paragraph of the Civil Code
“Any action resulting from latent defects must be brought by the purchaser within two years of discovering the defect.”
Appendix 2 — Cancellation form
Please complete and return this form only if you wish to cancel your order placed on the LE BON VOYAGE website — except where exclusions or limits to the right of cancellation apply under the applicable Terms and Conditions of Sale.
For the attention of LE BON VOYAGE
I hereby give notice that I am cancelling the contract for the sale of the goods below:
Ordered on …………………………………….. / Received on ……………………………………………………………….. (*)
Order number: ……………………………………………………………………..
Name of the consumer(s): ………………………………………………………………..
Address of the consumer(s): ………………………………………………………………..
Signature of the consumer(s) (only if this form is being submitted on paper):
Date: ………………………………………………………………..