Privacy Policy

ARTICLE 1 - PREAMBLE

This Privacy Policy applies to the website of GBM Consulting, available at the following address: https://le-bon-voyage.com/

The purpose of this Privacy Policy is to explain to users of the Site:

How their personal data is collected and processed. All data that may identify a user must be regarded as personal data. This includes, in particular, first name and surname, age, postal address, email address, the user's location, and IP address;

What rights users have in relation to this data;

Who is responsible for processing the personal data collected and processed;

To whom this data is disclosed;

The Site's policy regarding cookies.

This Privacy Policy supplements the Legal Notice and the General Terms of Use, which users may consult on the website:

https://le-bon-voyage.com/

ARTICLE 2 - GENERAL PRINCIPLES GOVERNING DATA COLLECTION AND PROCESSING

In accordance with the provisions of Article 5 of European Regulation 2016/679, the collection and processing of data from users of the Site complies with the following principles:

Lawfulness, fairness and transparency: data may only be collected and processed with the consent of the user who owns the data. Whenever personal data is collected, the user will be informed that their data is being collected, and why it is being collected;

Limited purposes: data is collected and processed to meet one or more specified purposes;

Data collection and processing minimisation: only the data necessary for the proper fulfilment of the purposes pursued by the Site is collected;

Limited data retention period: data is kept for a limited period, of which the user is informed. Where this information cannot be provided, the user is informed of the criteria used to determine the retention period;

Integrity and confidentiality of collected and processed data: the data controller undertakes to guarantee the integrity and confidentiality of the data collected;

To be lawful, and in accordance with the requirements of Article 6 of European Regulation No. 2016/679, the collection and processing of personal data may only take place if they comply with at least one of the conditions set out below:

The user has expressly consented to the processing;

The processing is necessary for the proper performance of a contract;

The processing complies with a legal obligation;

The processing and collection of personal data is necessary for the purposes of the legitimate and private interests pursued by the data controller or by a third party.

Where telephone data is collected, the consumer is expressly informed that they may register free of charge on the BLOCTEL telephone marketing opt-out list (www.bloctel.gouv.fr) in order to avoid receiving telephone marketing calls, in accordance with Law No. 2014-344 of 17 March 2014 relating to consumer protection. Any consumer may register on this list free of charge via the website https://conso.bloctel.fr/index.php/inscription.php

ARTICLE 3 - PERSONAL DATA COLLECTED AND PROCESSED WHEN BROWSING THE SITE

DATA COLLECTED AND PROCESSED

Le Bon Voyage may collect personal data directly from you or indirectly through third parties. In accordance with the principle of data minimisation, Le Bon Voyage collects only the data necessary for the purposes for which it is processed.

The various categories of data collected when the user signs up and when using the services or applications are as follows:

Identification data (including surname and first name);
Contact data (including postal or email address);
Connection data (including your computer's IP address, connection logs and usage logs);
Financial data (payment methods and payment history);
Commercial data (list of products and services you use);
Location data;
Content data.

The data controller will retain all collected data in the Site's IT systems, under reasonable security conditions, for a period of 10 years.

DATA HOSTING

The Site is hosted by Rapidenet, 3 Rue Flaubert Suite 8 J5R 0E9 Candiac, Quebec Site,

Email: support@rapidenet.ca;
Telephone: 1-866-570-2203.

The site's data is hosted in a European data centre.

ARTICLE 4 - PURPOSES OF DATA COLLECTION AND PROCESSING

Your personal data is collected and processed solely on the basis of the legal grounds provided for by the Regulations:

As part of the performance of a contract:

Order management;
Customer identification;
Communications with the Customer (technical and sales support);
Management of pre-litigation matters, litigation and unpaid invoices;
Management of rights and requests to exercise individuals' rights;
Provision and operation of the services;
Invoice payment for third-party services;
Hosting of the Customer's data;
Administration and management of the Services.

For the purposes of legitimate interests or, where applicable, on the basis of your consent:

Combating fraud and preventing unpaid debts;
Enhancing and adding value to the transferor or transferees/prospects database;
Providing localised content and personalised recommendations based on usage analysis;
Development of products and services, whether ours or those of third parties, and commercial prospecting;
Carrying out statistical studies, analyses and audience measurement;
Network security.

To ensure compliance with our legal and regulatory obligations as defined by the legislation in force.

ARTICLE 5 - DATA CONTROLLER

THE DATA CONTROLLER

The controller responsible for processing personal data is Mr Maël BOUREL.

Address: 9 rue André Bellesort 22300 Lannion

Email: support@lebonvoyage.co.uk

Website: https://le-bon-voyage.com/

OBLIGATIONS OF THE DATA CONTROLLER

The controller undertakes to protect the personal data collected, not to pass it on to third parties without informing the user, and to respect the purposes for which the data was collected.

In addition, the data controller undertakes to notify the user of any correction or deletion of data, unless this would involve disproportionate formalities, costs or steps.

If the integrity, confidentiality or security of the user’s personal data is compromised, the controller undertakes to inform the user by any means.

ARTICLE 6 - USER RIGHTS

In accordance with the regulations governing the processing of personal data, the user has the rights listed below.

To enable the data controller to deal with the request, the user must provide: their first name(s) and surname, as well as their email address, and where relevant, their account number or personal or subscriber area number.

The data controller must respond to the user within a maximum of 30 (thirty) days.

OVERVIEW OF USERS’ RIGHTS REGARDING THE COLLECTION AND PROCESSING OF DATA

To request a restriction on the processing of their data or to object to the processing of their data, the user may contact the Company and clearly state their request:

By email at: support@lebonvoyage.co.uk
By registered post with acknowledgement of receipt to: GBM Consulting 9 rue André Bellesort 22300 Lannion

1) Right of access, rectification and erasure

The user may view, update, correct or request the deletion of data concerning them.

2) Right to restriction of and objection to data processing

The user has the right to request the restriction of, or to object to, the processing of their data by the Site, and the Site may not refuse unless it demonstrates compelling legitimate grounds that override the user's interests, rights and freedoms.

3) Right not to be subject to a decision based solely on automated processing

In accordance with the provisions of Regulation 2016/679, the user has the right not to be subject to a decision based solely on automated processing where that decision produces legal effects concerning them or similarly significantly affects them.

4) Right to determine what happens to data after death

Users are reminded that, in accordance with Law No. 2016-1321 of 7 October 2016, they may decide what should happen to their collected and processed data after their death.

5) Right to lodge a complaint with the competent supervisory authority

If the data controller decides not to respond to the user's request and the user wishes to challenge that decision, or if they believe that one of the rights listed above has been infringed, they are entitled to refer the matter to the CNIL (Commission Nationale de l’Informatique et des Libertés, https://www.cnil.fr at the following address:

CNIL – 3 place de Fontenoy – TSA 80715 – 75334 Paris cedex 07

ARTICLE 7 - CHANGES TO THIS PRIVACY POLICY

This Privacy Policy may be viewed on the Site at any time.

The publisher of the Site reserves the right to amend it in order to ensure compliance with applicable law.

Users are therefore encouraged to check this Privacy Policy regularly so they stay up to date with the latest changes.

However, if this policy is materially changed, the user will be informed in the following way:

By email to the address provided by the user.

Users are informed that this Privacy Policy was last updated on 17 November 2020

ARTICLE 8 - GENERAL REQUESTS AND COMPLAINTS

8.1 Contacting Le Bon Voyage

You can contact Le Bon Voyage at: GBM Consulting 9 rue André Bellesort 22300 Lannion or send an email to support@lebonvoyage.co.uk

8.2 Complaints

If a User believes that their data protection rights have been breached by Le Bon Voyage, they may lodge a complaint with the data protection supervisory authority. In France, the authority responsible for data protection oversight is the Commission nationale de l'informatique et des libertés (CNIL).

8.3 Right not to be discriminated against for exercising your privacy rights

Users will not be subject to any discrimination by Le Bon Voyage for exercising their rights under this Privacy Policy.

ARTICLE 9 – COOKIE POLICY

By using or accessing the Le Bon Voyage Site, Users consent to Le Bon Voyage using Cookies as described below.

9.1 Use of Cookies

This section explains when cookies may be placed on the computers of visitors to the Site.

“Cookies” are text-based pieces of information sent by a website to the user's hard drive or any other web browsing device in order to store certain information.

Cookies allow a website to retain the information needed to make your browsing experience smoother and more convenient.

A cookie generally contains the name of the domain that issued it, its “lifespan”, and a unique identifier in numeric form or another randomly generated format.

Certain cookies may be used on the Site whether or not the user is logged into their account.

Session cookies are temporary cookies stored in a user's browser cookie file until they leave the Site.

Persistent cookies are stored for much longer in a user's browser cookie file, although how long they remain stored depends on the cookie's lifespan.

Le Bon Voyage uses cookies for the following purposes:

Use of the Site: to help us recognise your browser as that of a previous visitor and save the preferences you selected during your last visit to the Site. For example, we may save your login details so that you do not need to sign in every time you visit the Site;
Social media: These cookies are designed to make the Site more user-friendly and interactive, allowing you to engage with social networks. They are also used to check whether you are logged in to third-party services (Facebook, Twitter, Google+…);
Targeting: to help us target visitors browsing our Site, whether afterwards or in real time (email campaigns, database enrichment);
Audience measurement: to track Site traffic statistics — including how users interact with the Site — and to help us improve our services, as well as measure and analyse the effectiveness of our online interactive content, features, advertising and other communications.

9.2. How Le Bon Voyage uses Cookies on its website ?

Le Bon Voyage uses cookies, web beacons and other storage technologies from third-party partners such as Google and Facebook to provide analytics services, optimise ad targeting and support marketing activities. Users may encounter these technologies when accessing the Le Bon Voyage website or when downloading or installing a Le Bon Voyage app.

Le Bon Voyage uses cookies to analyse user activity in order to improve the website and related Applications.

For example, Le Bon Voyage may use cookies to identify overall trends, such as the average number of job searches made by users. The information gathered through this analysis helps improve how the Le Bon Voyage Site works and enhances the user experience.

Le Bon Voyage also uses cookies to collect certain information about users, such as browser type, server, language preference and country setting, in order to save user preferences and create a more seamless experience.

For example, Le Bon Voyage may save the searches users carry out in a cookie, so you can easily revisit them when you return to our Site, or so that Le Bon Voyage can suggest profile information.

In addition, Le Bon Voyage uses cookies to keep users signed in when they return to the Site repeatedly.

Le Bon Voyage may also use users’ IP addresses to determine their location (city or postcode) and show them the most relevant search results.

Le Bon Voyage uses cookies, web beacons and other storage technologies from third-party partners such as Google to provide measurement services, optimise ad targeting, and support marketing activities.

Le Bon Voyage may also share information about users’ behaviour on the Site with third parties (including operators of third-party websites) in order to show users targeted advertising and other content tailored to their profile.

Users have the right to object to the legitimate use of their Personal Data for marketing purposes. To disable the collection and use of their data for ad targeting, or to exercise any other right, users are asked to exercise their rights as described in the above-mentioned sections of this Privacy Policy.

Le Bon Voyage uses cookies to help limit certain types of cyberattacks.

Le Bon Voyage uses cookies to give users a seamless experience and improve the features and products we offer.

Le Bon Voyage also uses cookies to improve the performance and reliability of the Platform.

These cookies are equally useful when Le Bon Voyage reviews cases of fraud and carries out investigations.

9.3 Managing Cookies through the web browser

Users can also manage cookie placement through their browser.

To adjust Cookie settings, Users must first delete the cookies placed by the Site on their browser.

They must then visit Le Bon Voyage and click the cookie settings button in the section dedicated to the cookie policy, or interact with the cookie pop-up displayed on the Site in order to adjust their preferences.

Users can easily delete and manage the cookies stored in their browser’s cookie directory by following the instructions provided by their browser developer. Users can choose to accept all cookies, reject them systematically, or select which ones they accept based on the issuer.

Below, Users will find a link directing them to the instructions provided by the developer of the main browsers on the market.

If a User’s browser does not appear in the list above, they should consult the documentation provided by its developer.

Users can also consult their mobile device documentation for more information on disabling cookies on that device.

If a User disables all cookies, they may no longer be able to enjoy all the features of the Site.

Google Analytics cookies help us distinguish between different users and assess how often a particular user visits, how they arrived on our Site, and how they use it. Google has also developed a tool (How Google uses data from sites or apps that use its services) that explains to visitors of websites using Google services how their data is collected and the options available to them.

9.4. List of cookies

To see the full list of cookies installed by the Site, please refer to the section below:

_session_id, unique session identifier, allows Shopify to store information relating to your session (referrer, landing page, etc.).

_shopify_visit, no data held, remains for 30 minutes from the last visit. Used by our website provider’s internal statistics tracking system to record the number of visits.

_shopify_uniq, no data held, expires at midnight (based on the visitor’s location) the following day. Calculates the number of visits to a shop per unique customer.

cart, unique identifier, remains for 2 weeks, stores information relating to your shopping basket.

_secure_session_id, unique session identifier

storefront_digest, unique identifier, undefined if the shop has a password; used to determine whether the current visitor has access.

Our partner companies are not permitted to collect, process or use personal data from our website via cookies. However, we would like to tell you about the following partner companies that use cookies on our website and/or collect usage data.

Google Analytics

We use Google Analytics, a web analytics service provided by Google Inc. (“Google”), 1600 Amphiteatre Parkway, Mountain View, CA 94043, USA. Google Analytics also uses cookies (see above). The information collected by these cookies about your use of the site, including your IP address, is transmitted to a Google server in the United States and stored there. Google uses this information to assess how you use the website, compile reports for the site provider on website activity, and deliver other services linked to website and internet usage. Google may also share this information with third parties where required by law, or where such third parties process the data on Google’s behalf. Google will never link your IP address with any other data held by Google.

Facebook Plugins

Our website uses plug-ins from the social network Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). These plug-ins are identified by the Facebook logo or the wording “Facebook Social Plugin” or “Facebook Social Plug-in”. You can find an overview of Facebook plug-ins and what they look like here. When you visit a page on our website that contains such a plug-in, your browser establishes a direct connection to Facebook’s servers. The content of the plug-in is transmitted directly to your browser by Facebook and embedded into the page. Through this transmission, Facebook receives the information that your browser has accessed the relevant page of our website, even if you do not have a Facebook profile or are not logged into Facebook. This information (including your IP address) is transmitted directly to a Facebook server in the USA, where it is stored. If you are logged into Facebook, Facebook can immediately link your visit to our website to your Facebook profile. When you interact with the plug-ins, for example by clicking the Facebook “Like” button or leaving a comment, this information is also transmitted directly to a Facebook server and stored there. In addition, this information may be published on your Facebook profile and shown to your Facebook friends, depending on your Facebook privacy settings. The purpose and scope of the data collection, as well as the processing and use of the data by Facebook, together with your rights in this regard and the settings options available to protect your privacy, can be found in the Facebook Data Policy. If you do not want the data collected via our website to be transmitted directly to Facebook, you must log out of Facebook before visiting our website. You can also prevent Facebook plug-ins from loading altogether by using add-ons for your browser.

Instagram

Instagram features are integrated into our online shop. These features are provided by Instagram Inc. (“Instagram”), 1601 Willow Road, Menlo Park, CA 94025, USA.

If you are logged in to your Instagram account, you can link content from our pages to your Instagram profile by clicking the Instagram button. This allows Instagram to associate your visit to our pages with your account. Please note that, as the provider of this website, we have no knowledge of the content of the data transmitted or how Instagram uses it.

For more information, please see Instagram’s privacy policy.

Use of Google Ads Conversion Tracking

We use Google Ads online advertising, along with Google Ads conversion tracking. This conversion tracking service is provided by Google Inc. (“Google”), 1600 Amphiteatre Parkway, Mountain View, CA 94043, USA. When you click on an advert served by Google, a cookie is placed on your computer to track conversions. These cookies expire after 30 days and do not contain personal data, so they cannot be used to identify you personally.

If you visit certain pages on our site before the cookies have expired, we and Google may recognise that you clicked on an advert and were redirected to that page. Each Google Ads customer receives different cookies, so cookies cannot be tracked across advertisers’ websites.

The information collected using conversion cookies is used to generate conversion statistics for Google AdWords advertisers who have chosen conversion tracking. It tells customers the total number of users who clicked on the adverts and were redirected to pages tagged for conversion tracking. However, advertisers do not receive any information that personally identifies users.

If you do not wish to take part in this tracking, you can opt out by preventing cookies from being installed through your web browser settings (disable option). You will then not be included in the conversion tracking statistics.

For more information about Google’s privacy policy, please see the following pages:

Google Privacy Policy and Terms of Use

Google Privacy Policy

Facebook Pixels

This site uses Facebook Inc.’s “Custom Audiences” remarketing feature (“Facebook”). This allows us to show visitors to our site targeted adverts on the Facebook social network based on their interests (“Facebook Ads”). To make this possible, a retargeting tag is implemented on our website. When you visit the site, this tag creates a direct connection to Facebook’s servers. The pages you view on the site are transmitted to Facebook’s servers, and Facebook then links this information to your personal account. For more information about how Facebook collects and uses data, as well as users’ rights in this respect and the protection of personal data, please see Facebook’s privacy policy. You can also disable the “Custom Audiences” feature at this address. To do so, you must be logged in to Facebook.

For retargeting banners and advertising campaigns, we use third-party services that place cookies on our site. Here is the list:

- Doubleclick by Google, Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA

- Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA

- Criteo CIL, 32 Rue Blanche, 75009 Paris, France

Although Le Bon Voyage updates this list regularly, the names of cookies, pixels and other technologies may change.

Users can disable these cookies at any time by clicking on the consent banner mentioned above, then following the instructions provided.

9.5 Changes to this cookies section

Le Bon Voyage encourages Users to check the “Last updated” date at the top of this Privacy Policy to see when this cookies section was last amended.

Any changes will take effect on the “last updated” date shown at the top of the page.

By using the Site or providing personal information following these changes, Users accept the new version of the cookie policy.

If Le Bon Voyage uses Personal Data collected through the Site in a way that is materially different from what was stated at the time it was collected, Le Bon Voyage will notify users by email and/or by posting a notice on its Site within the 30 days before that use, or by any other means required by law.